2. While I was on holiday in Hong Kong about a week ago， I bought a green shirt for 300 HK dollars in your shop， but there seems to be something wrong with it. When it's washed， it fades in colour. Now I can't wear it.
大概一周前我在香港度假的時(shí)候，我在你們店里花300港元買(mǎi)了一件綠色襯衫，但是看上去似乎有一些狀況。當(dāng)被洗的時(shí)候，它會(huì)掉色�，F(xiàn)在，我不能穿了。
3. It arrived on time the day before yesterday. But when I checked it， I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.
它是前天按時(shí)到的。但是當(dāng)我檢查時(shí)，我發(fā)現(xiàn)中間有個(gè)洞。我很震驚，因?yàn)檫@個(gè)洞和明顯，我認(rèn)為你們不應(yīng)該忽略這個(gè)缺陷。
4. I have dialed your service number for several times but it was always busy.
我多次撥打你們的服務(wù)電話，但它總是占線。
5. Now this problem keeps worrying me.
現(xiàn)在這個(gè)問(wèn)題一直在困擾我。
6. To improve the situation， you can take the following measures.
為了改善狀況，你們可以采取下面的措施。
7. Can you change a new one for me as soon as possible？
你們可以盡快給我換件新的嗎？
8. I insist you change a new one for me or give me a refund（退款）.
我堅(jiān)持你們給我換件新的或者給我退款。
9. How shall I send this scarf back to you？
我怎么把這條圍巾寄還給你？
【篇尾句】希望給予考慮，并期待對(duì)方盡快回復(fù)。
1. Thanks for your consideration.
感謝你的考慮。
2. I hope you will give due attention to this matter.
我希望你給予此事應(yīng)有的重視。
3. I believe you will take my complaint seriously.
我相信你會(huì)認(rèn)真考慮我的投訴。
4. I’ll appreciate it if my demand is met.
如果我的要求被滿(mǎn)足，我會(huì)非常感激。
5. I’m looking forward to your early reply.
期待著你早日答復(fù)。
6
道歉信
1. 道歉信結(jié)構(gòu)
道歉信通常包括三部分內(nèi)容：1.表示歉意，道歉的原由；2.出現(xiàn)差錯(cuò)的原因，提出彌補(bǔ)措施；3.請(qǐng)求原諒。語(yǔ)言要誠(chéng)摯，解釋的理由要真實(shí)。好的道歉信不僅會(huì)取得對(duì)方的諒解，還會(huì)增進(jìn)彼此的感情。
2. 道歉信模板
Dear ______，
�、買(mǎi) am truly sorry that ______（道歉的原因）.
�、赥he reason is that ______（介紹原因）. ③Once again， I am sorry for any inconvenience caused.
�、蹾ope you can accept my appologies and understand my situation.
Yours sincerely，
Li Ming
3. 道歉信中開(kāi)頭段常用句式和套話
I am writing this letter to express my regret…
我寫(xiě)這封信是想表達(dá)我的遺憾......
I am writing to apologize for…
我寫(xiě)信是為......道歉。
I would like to give you my apology for…
我想為......向你道歉。
I am very sorry to say that…
我很抱歉......
I must apologize about (not) doing sth…
對(duì)于做了/沒(méi)做......，我必須道歉。
Please accept my sincere apology for…
請(qǐng)接受我對(duì)于......的真誠(chéng)道歉。
I am writing to say sorry for…
我寫(xiě)信是想對(duì)......說(shuō)抱歉。
I am terribly sorry， but…
我很抱歉，但是......
4. 道歉信中結(jié)尾段常用句式和套話
Once again， I am sorry for any inconvenience caused.
我對(duì)于所造成的任何不便再次道歉。
Please allow me to say sorry again.
請(qǐng)?jiān)试S我再一次說(shuō)抱歉。
Hope you can accept my apologies and understand my situation.
希望你們能夠接受我的道歉，理解我的處境。
I sincerely hope that you will be able to think in my position and accept my apologies.
我真誠(chéng)的希望你能夠站在我的位置想一想，并且接受我的道歉。
I want to let you know how regretful I am feeling now.
我想讓你知道我現(xiàn)在感覺(jué)多么的遺憾。
I am sorry that I can’t… but trust that you will be able to understand.
很抱歉我不能......，但我相信，你會(huì)理解的
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